Heather Rafferty and Kimberly Watson-Hemphill

Heather Rafferty is the marketing director Firefly Consulting; Kimberly Watson-Hemphill is the president and founder of Firefly Consulting.

How HR execs can use operational excellence to compete on hiring

Defining and then refining or replacing processes can save significant time and money. One company cut its new hire orientation time by 85%.

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