Going Beyond Monitoring Performance to Anticipating HR Service Delivery Trends
Webinar Date: February 15, 2018
The Campbell Soup Company, a global food and beverage company, was looking to do more with their enterprise data. The HR Shared Service function helped Campbell’s move from costly, high touch services to a self service system for employee engagement.
With all the data being captured through their ServiceNow HR Service Delivery solution, Campbell’s was looking to leverage analytics to continuously improve and optimize service delivery and expand the capability across their entire Shared Services organization.
Join Mark Grimmelikhuijsen, Sr. Manager, Technology Enablement and Kaitlin Arcamone, Manager HR Services from the Campbell Soup Company as they discuss how they leverage ServiceNow Performance Analytics to be a more data-driven HR organization.
What you will learn:
- How to prioritize resources, enhance employee self-service, and drive toward continual service improvement
- Aligning HR services to overall business goals and anticipating service bottlenecks before they impact any SLAs
- Leveraging data-driven KPI’s and dashboards to articulate operational performance to senior executives